Privacy Policy

Effective Date: January 1, 2024

This Privacy Policy describes how Powerhouse Exterior Cleaning LLC ("Powerhouse", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website or utilize our services.

Information We Collect:

  • Contact Information: Name, address, phone number, email address. Collected when requesting a quote, scheduling services, or contacting us.

  • Service Information: Details of your requested service, date and time of service, property information. Collected through quotes, contracts, and service completion forms.

  • Payment Information: Billing address, credit card information (processed securely by a third-party payment processor). Collected when paying for services.

  • Usage Data: Website browsing history, IP address, device information. Collected through cookies and similar technologies.

How We Use Your Information:

  • Provide Services: Fulfill your service requests, schedule appointments, communicate updates, send invoices, and process payments.

  • Customer Support: Respond to your inquiries, resolve issues, and improve customer service.

  • Website Maintenance: Analyze website usage to improve performance and content.

  • Marketing: Send promotional emails and offers for our services (you can opt-out at any time).

  • Legal Compliance: Comply with legal and regulatory requirements.

Information Sharing:

  • Service Providers: We share information with third-party vendors who provide essential services to operate our business and fulfill your requests. These vendors are contractually obligated to protect your information and use it only for authorized purposes. Here are some examples of authorized purposes:

    • Payment processing: We share your payment information with a secure payment processor to authorize and finalize your transactions.

    • Website hosting: We share website data with a web hosting provider to store and maintain our website's functionality.

    • Marketing Automation: We may share your contact information with a marketing automation platform to send you service-related updates and promotional offers (you can opt-out at any time).

**Please Note: This is not an exhaustive list, and the specific service providers we use may change over time. However, we will always require our service providers to adhere to strict data security and privacy standards.

  • Law Enforcement: Share information with law enforcement or other government officials if required by law or to protect our rights or the safety of others.

Data Security:

  • We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

  • We use secure servers and encrypt sensitive information like credit card details.

Data Retention:

  • We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Your Choices:

  • Email Marketing: You can opt-out of receiving promotional emails by clicking the unsubscribe link in any email or contacting us directly.

  • Cookies: You can manage your cookie preferences through your browser settings.

  • Text Messages: You can opt-out of receiving text messages from us by replying "STOP" to any message you do not wish to receive further. You can also manage your text message preferences by contacting us directly at 636-538-0606 or 573-530-5042.

**Please note: Standard message and data rates may apply depending on your mobile carrier. We will only use your phone number for service-related updates as outlined in this Privacy Policy. We will not sell or share your phone number with any third parties, EVER.

Changes to this Privacy Policy:

  • We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us:

  • If you have any questions about this Privacy Policy, please contact us at 636-538-0606 or at 573-530-5042.